Customer & Partner Portals
Central platforms for structured collaboration
When information, documents, or project statuses are regularly exchanged with customers or partners, email, Excel, or loose tools quickly reach their limits. Customer and partner portals create a central, structured point of contact for external users – with clear access rights, current data, and transparent processes. We develop custom portal solutions that are tailored exactly to your processes and integrate seamlessly into your existing system landscape.
When a customer or partner portal makes sense
A portal is particularly useful when:
Such requirements often emerge gradually – from growing complexity and increasing numbers of external participants.
Typical portal functions
Every portal is individual. Common functional components are:
Which functions make sense always depends on the specific use case.
Typical Use Cases
Customer portals
Partner portals
Combined portal solutions
Distinction: Portal vs. Website
A customer or partner portal is not a website with login, but a work tool:
• Content is user-specific
• Data is provided dynamically
• Processes are actively supported
• Interfaces to other systems are crucial
If you only want to display information, a corporate website is often sufficient. However, as soon as interaction, data, or processes come into play, a portal is the better solution.
Integration into existing systems
Portals realize their full benefit when they are part of an existing infrastructure. Depending on needs, we integrate them into:
This creates continuous processes instead of isolated solutions.
Step-by-step implementation instead of complete solution
A customer portal does not have to be able to do everything from the start. Many projects consciously start with a manageable scope of functions – e.g.:
What matters is that the technical foundation is chosen so that later extensions remain possible without redevelopment.
Our approach
Analysis & goal definition
Clarification of user groups, processes, and goals.
Conception & structure
Definition of roles, data, and workflows.
Step-by-step implementation
Development in clear expansion stages.
Further development & operation
Adaptation to new requirements and processes.
Hosting & Maintenance
We ensure your digital solution remains permanently stable, secure and up-to-date – so you can focus on your core business.
Updates & Security
Regular updates, security patches and vulnerability scans
Monitoring & Backup
Uptime monitoring, daily backups and disaster recovery
Support
Technical support, troubleshooting and adjustments
Steffen Fasselt
Projektleiter
If you are considering mapping information, projects, or services through a customer or partner portal, we are happy to help with the assessment. In a non-binding conversation, we clarify: • Goal and benefit • Technical feasibility • Sensible next steps
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